Refund & Cancellation Policy

1. 7-Day Money-Back Guarantee

We want you to be fully satisfied with LUSIA. If you subscribe to our Monthly Access (₹199) or Quarterly Access (₹369) plan and feel the service did not meet your expectations, you may request a 100% full refund within 7 calendar days of your initial purchase date.

2. Subscription Cancellation

You may cancel your recurring subscription at any time. Upon cancellation, your access remains active until the end of your prepaid billing period, and no further charges will be billed.

3. How to Request a Refund

To initiate a refund, please send an email to jainshreepal171@gmail.com with the following details:

• Your registered account email address.
• The Razorpay Payment ID or receipt order number.
• A brief note explaining why the service did not meet your needs (optional, helps us improve).

4. Processing Timelines

Approved refunds are processed through our payment gateway (Razorpay) to your original payment source (UPI account, bank account, or card) within 5 to 7 business days, in accordance with standard banking settlement schedules.

5. Contact Information

For any billing inquiries, dispute resolutions, or assistance, please reach out to Arhan Jain at jainshreepal171@gmail.com.